Mail Mirror - A Helpful Safety Feature

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Seth
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Mail Mirror - A Helpful Safety Feature

Post by Seth » Wed Apr 11, 2018 11:47 am

I've been meaning to write something about encouraging people checking out the Mail Mirror feature for a while now. This feature is extremely helpful for saving copies of messages that are handled by our system.

Too often, we get requests for help into support about messages from the queue that were accepted by another mail server but never arrived, were accidentally deleted, or were bounced by another server and removed from the queue. We're usually asked for backups of those queued messages, but since we're not secretly storing copies of messages just in case, there's almost no chance to recover anything because the queue is always rapidly changing.

That's where the Mail Mirror feature comes in. Mail Mirror allows you to define addresses or domains to "mirror" to a hosted mail box by storing a copy for backup or emergency access purposes. It uses the independent storage of a normal hosted mail box, which is not affected by the constantly changing mail queue. Once a message goes into a mirror it remains there until it expires based on how long you configure it to keep messages or is manually deleted by logging into the mirror box. This way, a mirror is self-maintaining and won't keep growing in size. Mail Mirror is available to all accounts and only counts as hosted mail box storage, but for it to work it needs to be enabled before there's a problem, not after.

For more information about Mail Mirror visit the help page at:
https://acc.rollernet.us/help/mail/mirror.php

To configure Mail Mirror go to:
https://acc.rollernet.us/mail/mirror.php

Mail Mirror was first introduced back in February 2009.
Seth Mattinen, Roller Network LLC

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