domain in defer all without reason !!! and no email

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wkuypers
Posts: 79
Joined: Mon Nov 28, 2005 4:34 am

domain in defer all without reason !!! and no email

Post by wkuypers » Thu Sep 21, 2006 5:30 am

Hello,

Suddenly a domain centrefamilial.be was put in defer all the 2006-09-18. I didn't get any email, and there was no reason because the bounce log is empty ??? Normally this should only happen if there is a bounce.
That's very very ennoying as customers get very angry.
The domain is a qmail-catch-all.

Thanks to look into the problem. As I have said earlier, if it happens okay for the accident, but that I don't get informed about it, is unaccpetable.

Willem Kuypers

RollerNetSupport
Site Admin
Posts: 850
Joined: Wed Nov 17, 2004 10:05 pm
Location: Nevada
Contact:

Post by RollerNetSupport » Thu Sep 21, 2006 12:40 pm

Here's the error:

Code: Select all

bounced (host ns3585.ovh.net[213.186.39.69] said: 552 sorry, that message size exceeds my databytes limit (#5.3.4) (in reply to end of DATA command))
An email was sent; here's the trace (domains replaced with 'xxxxxxx'):

Code: Select all

rusty:~# gunzip -c /var/log/daemon.log.2.gz | grep -i centrefamilial.be
Sep 18 07:12:10 rusty checkbounces.pl[24951]: found bounces for d_id '11052' (centrefamilial.be) in mode '0'
Sep 18 07:12:10 rusty checkbounces.pl[24951]: sent notice to 'wkuypers@xxxxxxx.be' for domain 'centrefamilial.be'
Sep 18 07:12:20 rusty checkbounces.pl[24951]: setting d_id '11052' (centrefamilial.be) to defer mode

rusty:~# grep -i wkuypers /var/log/mail.log
Sep 18 07:12:11 rusty postfix/smtp[24966]: 73687558002: to=<wkuypers@xxxxxxx.be>, relay=bravo.mx-out.rollernet.net[216.90.171.35]:25, delay=1.4, delays=0.06/0.01/0.03/1.3, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as BC3A613B6B2)

cache1:~# grep BC3A613B6B2 /var/log/mail.log.0
Sep 18 07:12:11 localhost postfix/smtpd[27266]: BC3A613B6B2: client=rusty.xxxxxxx.us[208.11.75.4]
Sep 18 07:12:11 localhost postfix/cleanup[29206]: BC3A613B6B2: message-id=<20060918141210.73687558002@rusty.xxxxxxx.us>
Sep 18 07:12:11 localhost postfix/qmgr[19968]: BC3A613B6B2: from=<support@xxxxxxx.us>, size=2101, nrcpt=2 (queue active)
Sep 18 07:12:12 localhost postfix/smtp[29208]: BC3A613B6B2: to=<support@xxxxxxx.us>, relay=mail.xxxxxxx.us[208.11.75.2]:25, delay=0.87, delays=0.07/0.03/0.06/0.72, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 84505529FCE)
Sep 18 07:12:16 localhost postfix/smtp[29207]: BC3A613B6B2: to=<wkuypers@xxxxxxx.be>, relay=mx0.ovh.net[213.186.33.32]:25, delay=4.7, delays=0.07/0.02/3.3/1.3, dsn=2.0.0, status=sent (250 ok 1158588740 qp 9946)
Sep 18 07:12:16 localhost postfix/qmgr[19968]: BC3A613B6B2: removed
We've also recently modified the notification email to include the error message so you don't have to go looking through the logs for it. I'll check to make sure the bounce log searches are timezone corrected to the account's timezone setting; otherwise you may have to expand the date range. We're still working on having it do hourly notices. As far as the size limit, we recently added an option in mail domain configuration to limit the message size we will accept.
Technical Support support@rollernet.us
Roller Network LLC

wkuypers
Posts: 79
Joined: Mon Nov 28, 2005 4:34 am

sorry

Post by wkuypers » Fri Sep 22, 2006 6:55 am

First of all I apologize ...
I can saw the bounce now, I don't know why I missed it.
For the email missing, there is something wrong with the configuration of my maindomain, so that only the mails you send sometimes didnot arrive in mailbox. Thank to your log I was able to get to the error.

Thanks very much, and sorry again.

wkuypers
Posts: 79
Joined: Mon Nov 28, 2005 4:34 am

smtp bounce

Post by wkuypers » Fri Sep 22, 2006 10:17 am

I have been checking. My email domain was at rollernet and is full of bounces, though my email account wasn't disabled. Is that normal than ? You can check on with my email.

RollerNetSupport
Site Admin
Posts: 850
Joined: Wed Nov 17, 2004 10:05 pm
Location: Nevada
Contact:

Post by RollerNetSupport » Fri Sep 22, 2006 10:37 am

Right now we're only checking domains in default allow mode; domains using the global table, auto-learn, or default deny are currently ignored by the bounce scanner. We eventually will add parameters for those modes as well, but the automated actions will be different. We started with default allow domains because they are the biggest contributors to backscatter.

But it's a good idea to clear up bounces on the other domains before we start enforcing the policy on other modes.
Technical Support support@rollernet.us
Roller Network LLC

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