Search found 333 matches

by Seth
Thu Jan 20, 2022 7:48 pm
Forum: General Discussion
Topic: DNS API - TXT record update
Replies: 6
Views: 7959

Re: DNS API - TXT record update

I have been working on implementing RFC2136 DNS UPDATE instead, since I actually need that for myself when I ran into wanting to set up Let's Encrypt with Home Assistant, and it only supports some pre-selected "big guys" or the RFC2136 method for DNS challenge.
by Seth
Thu Jan 20, 2022 7:40 pm
Forum: Support
Topic: CAA Mandated by CA/Browser Forum
Replies: 17
Views: 12505

Re: CAA Mandated by CA/Browser Forum

CAA records are now available in Primary DNS.

Probably too late for some people who gave up waiting, I know, but nevertheless it's done.
by Seth
Fri Dec 24, 2021 1:47 pm
Forum: Support
Topic: SPAM settings for hosted mail
Replies: 1
Views: 385

Re: SPAM settings for hosted mail

It will still reject if it scores higher than the Maximum Allowed Score (set to 20 in your screen shot), so if you want to be sure nothing is rejected you can change the Maximum Allowed Score to something like 100.
by Seth
Mon Nov 08, 2021 10:32 am
Forum: Support
Topic: Cannot start TLS: handshake failure
Replies: 4
Views: 1822

Re: Cannot start TLS: handshake failure

Email your account name and the domain with the problem to support@rollernet.us we can look in our logs.
by Seth
Wed Nov 03, 2021 7:28 am
Forum: Support
Topic: Cannot start TLS: handshake failure
Replies: 4
Views: 1822

Re: Cannot start TLS: handshake failure

It probably doesn't have a current set of root certificates.

More info here: TLS Certificate error
by Seth
Mon Oct 18, 2021 1:17 pm
Forum: Support
Topic: Server thinks I am sending spam?
Replies: 2
Views: 1990

Re: Server thinks I am sending spam?

We are seeing an error message that your IP is listed on the Spamhaus eXploits Blocklist (XBL) for malware and/or a botnet C&C server.

The Spamhaus link will be in the error message, but if your mail client doesn't show errors from the server we can email it to you.
by Seth
Fri Oct 15, 2021 10:31 pm
Forum: Suggestion Box
Topic: DKIM?
Replies: 6
Views: 6739

Re: DKIM?

If you would like to try using DKIM, please send us the following for every mail domain you want to have DKIM signatures when using Outbound Mail: domain= selector= privatekey= This private key and selector will be used to DKIM sign emails submitted from your account that match the domain. At this t...
by Seth
Mon Oct 11, 2021 9:26 am
Forum: Support
Topic: TLS Certificate error
Replies: 3
Views: 1832

Re: TLS Certificate error

Thanks for posting the step-by-step instructions.
by Seth
Mon Oct 11, 2021 9:18 am
Forum: Suggestion Box
Topic: DKIM?
Replies: 6
Views: 6739

Re: DKIM?

I suppose I can just set it up in the back end and have everyone email us their private DKIM key for now. The real delay is that we have to change jQuery versions (not because we need anything in newer versions but because PCI compliance simply tags it as "too old") which broke basically e...
by Seth
Wed Oct 06, 2021 1:02 pm
Forum: Support
Topic: TLS Certificate error
Replies: 3
Views: 1832

Re: TLS Certificate error

On September 30th 2021, the old Let's Encrypt cross-signed root certificate expired. The error message indicates that your system doesn't have the current root certificate installed, which you may need to do so manually if the system is very old or hasn't had updates applied that include current set...
by Seth
Sun Dec 13, 2020 2:20 pm
Forum: Suggestion Box
Topic: 2 factor with google?
Replies: 3
Views: 10478

Re: 2 factor with google?

Email your key IDs to support@rollernet.us with your account name.
by Seth
Sun Dec 13, 2020 2:17 pm
Forum: General Discussion
Topic: Two factor authentication
Replies: 7
Views: 12084

Re: Two factor authentication

Yubikey can be enabled in Roundcube webmail under Settings -> Server Settings

For the account control center email your key IDs to support@rollernet.us with your account name.
by Seth
Mon Nov 16, 2020 3:20 pm
Forum: Support
Topic: Recent outage of all mail
Replies: 5
Views: 3521

Re: Recent outage of all mail

It seems that your DNS is messed up, as you may have guessed. Unfortunately there's nothing we can do to fix that since we aren't hosting your DNS. Have you contacted your hosting service and registrar and informed them of the issue? If you're having problems with your current DNS host you could try...
by Seth
Sun Jul 19, 2020 2:03 pm
Forum: Support
Topic: SMTP on 587
Replies: 3
Views: 2631

Re: SMTP on 587

The short answer is you don't. Mail servers of the world expect port 25.

We have our SMTP Redirection service to accept mail, queue it, then send it to you on a different port when port 25 is blocked.
by Seth
Mon Feb 03, 2020 12:05 pm
Forum: Support
Topic: Cannot connect to smtpauth.rollernet.us
Replies: 2
Views: 3462

Re: Cannot connect to smtpauth.rollernet.us

A list of ports can be found on the Outbound Mail help page of the control center:
https://acc.rollernet.us/help/mail/outbound.php

Also keep in mind that IP addresses can become blocked if they are associated with too many failed username/password attempts.