Roller Network

Please use the actual email address and domain name; they are key to resolving your issue. If you do not want to post them in a public forum you will need to resend this issue to us via email to generate a support ticket. The MX record check is a security restriction to prevent abuse of the service....

The outbound (auth) logs are not as comprehensive as the incoming mail logs, unfortunately. We do plan to give them an overhaul after we're finished with the big move. The basic issue is that we need to move away from domain-based logging for auth and use the auth names instead. Domain based is fine...

The final analysis reveals that it was not faulty hardware, rather it was a configuration error. The HP command line interface allows arbitrary length SNMP community strings to be entered. However, we are predominately a Cisco network, and we used many of the same settings on this HP switch. It turn...

We were able to figure out that it's an issue loading the config. It will boot with a factory reset, but once we input our config (even manually) the switch gets stuck in a reboot loop. HP is sending a replacement overnight. When we replace the switch there will be a brief (less than a minute) outag...

We do have per-domain data transfer in the database, so we can work on making a query interface for it as well. At this time however we are in a development freeze due to our move, so it may not be done until next month.

We have the switch on the test bench and it appears to be stuck in a loop. It's not responding to the procedure to get to its equivalent of a rommon prompt. It makes it half way through POST and reboots itself. We'll give HP a call in the morning and see what they say since we're good for tonight on...

We had an HP 2510-24 switch in the internal DNS cache pool go faulty on us. We've replaced it with a spare.

Due to the new facility build out and move, all new development on new features and requests are currently frozen. Work on these items will resume afterwards. All of our staff are involved with the physical aspect of the build and move. Additionally, we want to keep the services in a known stable st...

It's part of the API interface.

Attention free account holders: As of August 2009 we are no longer offering technical support by phone or email for free accounts. We apologize for any inconvenience this may cause.

Support for pre-sales trials is not affected.

One exception: IMAP IDLE, if the device supports it. We do support that server side.

Push is a Microsoft Exchange thing; IMAP and POP3 don't have anything like that in the spec.

We did a little research on the issue and your solution is correct. It was giving an invalid password error because the password request method didn't match. Our servers only accept "plain" type authorizations and expect that the client will open a secure connection using SSL or TLS if sec...

That error typically indicates a password mismatch. We recommend changing the password and trying again.

All outstanding logs have been processed. Mail log access has been re-enabled.