Search found 823 matches

by RollerNetSupport
Sun Aug 30, 2009 10:39 am
Forum: Support
Topic: Microsoft Exchange 2007 can't send
Replies: 1
Views: 2553

Please use the actual email address and domain name; they are key to resolving your issue. If you do not want to post them in a public forum you will need to resend this issue to us via email to generate a support ticket. The MX record check is a security restriction to prevent abuse of the service....
by RollerNetSupport
Thu Aug 27, 2009 10:06 am
Forum: Support
Topic: non-hosted mail and logs
Replies: 3
Views: 2775

The outbound (auth) logs are not as comprehensive as the incoming mail logs, unfortunately. We do plan to give them an overhaul after we're finished with the big move. The basic issue is that we need to move away from domain-based logging for auth and use the auth names instead. Domain based is fine...
by RollerNetSupport
Thu Aug 27, 2009 12:21 am
Forum: System Status Archives
Topic: Faulty Switch (wasn't really faulty after all)
Replies: 3
Views: 5931

The final analysis reveals that it was not faulty hardware, rather it was a configuration error. The HP command line interface allows arbitrary length SNMP community strings to be entered. However, we are predominately a Cisco network, and we used many of the same settings on this HP switch. It turn...
by RollerNetSupport
Thu Aug 20, 2009 5:57 pm
Forum: System Status Archives
Topic: Faulty Switch (wasn't really faulty after all)
Replies: 3
Views: 5931

We were able to figure out that it's an issue loading the config. It will boot with a factory reset, but once we input our config (even manually) the switch gets stuck in a reboot loop. HP is sending a replacement overnight. When we replace the switch there will be a brief (less than a minute) outag...
by RollerNetSupport
Thu Aug 20, 2009 2:13 pm
Forum: Suggestion Box
Topic: statistics per domain
Replies: 5
Views: 6675

We do have per-domain data transfer in the database, so we can work on making a query interface for it as well. At this time however we are in a development freeze due to our move, so it may not be done until next month.
by RollerNetSupport
Thu Aug 20, 2009 2:23 am
Forum: System Status Archives
Topic: Faulty Switch (wasn't really faulty after all)
Replies: 3
Views: 5931

We have the switch on the test bench and it appears to be stuck in a loop. It's not responding to the procedure to get to its equivalent of a rommon prompt. It makes it half way through POST and reboots itself. We'll give HP a call in the morning and see what they say since we're good for tonight on...
by RollerNetSupport
Thu Aug 20, 2009 1:56 am
Forum: System Status Archives
Topic: Faulty Switch (wasn't really faulty after all)
Replies: 3
Views: 5931

Faulty Switch (wasn't really faulty after all)

We had an HP 2510-24 switch in the internal DNS cache pool go faulty on us. We've replaced it with a spare.
by RollerNetSupport
Tue Aug 18, 2009 9:29 pm
Forum: Announcement Archives
Topic: New Feature Development Freeze
Replies: 1
Views: 5201

New Feature Development Freeze

Due to the new facility build out and move, all new development on new features and requests are currently frozen. Work on these items will resume afterwards. All of our staff are involved with the physical aspect of the build and move. Additionally, we want to keep the services in a known stable st...
by RollerNetSupport
Fri Aug 14, 2009 3:38 pm
Forum: Suggestion Box
Topic: Ability for mailbox owners to change password
Replies: 4
Views: 6340

It's part of the API interface.
by RollerNetSupport
Wed Aug 12, 2009 5:23 pm
Forum: Announcement Archives
Topic: Tech Support Discontinued for Free Accounts
Replies: 0
Views: 5732

Tech Support Discontinued for Free Accounts

Attention free account holders: As of August 2009 we are no longer offering technical support by phone or email for free accounts. We apologize for any inconvenience this may cause.

Support for pre-sales trials is not affected.
by RollerNetSupport
Wed Aug 12, 2009 10:51 am
Forum: Support
Topic: Push email for iPhone?
Replies: 3
Views: 2409

One exception: IMAP IDLE, if the device supports it. We do support that server side.
by RollerNetSupport
Wed Aug 12, 2009 10:50 am
Forum: Support
Topic: Push email for iPhone?
Replies: 3
Views: 2409

Push is a Microsoft Exchange thing; IMAP and POP3 don't have anything like that in the spec.
by RollerNetSupport
Thu Aug 06, 2009 2:33 pm
Forum: Support
Topic: Can't send emails using hmail mail server
Replies: 4
Views: 3620

We did a little research on the issue and your solution is correct. It was giving an invalid password error because the password request method didn't match. Our servers only accept "plain" type authorizations and expect that the client will open a secure connection using SSL or TLS if security is n...
by RollerNetSupport
Thu Aug 06, 2009 9:43 am
Forum: Support
Topic: Can't send emails using hmail mail server
Replies: 4
Views: 3620

That error typically indicates a password mismatch. We recommend changing the password and trying again.
by RollerNetSupport
Tue Jul 21, 2009 12:10 pm
Forum: System Status Archives
Topic: Mail Log Collection Trouble
Replies: 1
Views: 5017

All outstanding logs have been processed. Mail log access has been re-enabled.